I reintroduce myself again, I am Daniela, I am a construction engineer, but AGUGLIA is my “hobby and big love”, and I have to think about how to avoid the Coronavirus contagion inside the AGUGLIA Estate and how to prevent its spread I tried to look at what could be the possible vehicles and sources of contagion which might be in AGUGLIA and then reorganize our “Modus Operandi” to counter them with the only few means we have at disposal. Below I propose a short list.

A possible vehicle and source of contagion:

1. the guests present at the same time in the property

(contact with any contaminated surfaces, the closeness of other guests)

Enforcement action -indicative but not exhaustive list:

-We will look for minimize meetings between guests. The breakfast will no longer be

buffet, but will be served at the table outside every single room, or in the room.

This will limit the food available to guests, but also the contagion because they will be sure

that the remaining food will be trashed and the supplies will not be promiscuous.

Please, we ask guests :

– to choose by 4 p.m. what they would like on their table at breakfast the next day, so we will be

able to buy every things required and to try to please the guest every morning

– be patient if the breakfast table is not promptly cleaned , but in late morning only, This is

essential in order not to allow supplies touched by some guests to come into contact with the

food and supplies that are at the same time being  prepared in the kitchen to set up the breakfasts of

other guests

A possible vehicle and source of contagion

2. The service staff (someone comes to AGUGLIA every day, but lives outside the Estate, and in his

free time they can have contacts with infected people)

Enforcement action:

– to cut the service staff to the minimum necessary to reduce the risk of contagion

Please, we ask guests :

– to be patient, any optional service required will be carry out but longer times, because

inevitably the reduction of service staff will also reduce the service available to the guest

while the times necessary for the execution of the essential and/or required services will

increase (e.g.: we will ask guest to do the opening and the closing of the sun bed and to use the same sun bed for

whole stay and to consider not this request a disservice, but a precaution so that our service team do not

contact an infection surface in a short time and to infect another during the next work actions)

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– to communicate with our team for orders to the Bar/kitchen, as much as possible, by

the phone that is in every room, to minimize meetings

and maintain interpersonal safety distances

A possible vehicle and source of contagion

3. The same guest when he goes to other crowded places outside the AGUGLIA Estate to have

dinner and/or Lunch (in Aguglia there is not restaurant)

Enforcement action:

– to have enough services on site to minimize the displacement of the guest and the sharing of

spaces

– we will, in the best way, make available the dinner service/ tasting menu , also if the last news is that in

Palazzolo Acreide town all the restaurants will have public large spaces outside to set the tables

– we have a boat at Lido di Avola for who prefers to enjoy the sea exclusively, without contacts

with strangers, the guest can book it as one of our extra and my husband, Mr. Renato the

skipper, will be happy to show them natural inlets and an unpolluted wonderful sea

Please, we ask guests :

– to book the dinner/tasting service at the same time of the booking of the stay so we can

be ready and organized for a set menu that will be our care to prepare with food of

best quality

– to take note that the timetable of the service is predetermined and respect it, understanding that the forced reduction of tour Staff by Coronavirus is leading

to an increase in work for the present Staff

-to understand the boat service depends on weather, wind, sea

therefore the itinerary

will be agreed with Mr. Renato daily.

For the opening I have studied a new working process, but it is new as new is the epidemic

caused by Coronavirus, so it will be monitored

continuously to be modified, if needed, based on the

new elements and risk situations that may arise, for example by the presence of new guests

and/or by their behavior (they could be unaware that their behavioral actions can be a source of

risk to both themselves and others) and also we, together our Staff, should adapt to this new

way to work ….

I do not list here all necessary actions to sanitize the rooms and the outside furniture (I am

assuming them avoiding a list of actions/products/procedures which are more than known), I

would like clarify here that a commitment to behavioural

cooperation should be established

between us owners, our service team and you dear guests,

so that AGUGLIA can continue to be

your oasis of peace

quiet and relaxation for a holiday lived more and more slowly

Please,

To be patient

To be calm

To stay in quiet for a very slow and soft holiday!!